Question 1

What happens when I run out of credits?

Accepted Answer

Credits on one-time packs never expire. Monthly credits refresh each billing cycle, and any unused monthly credits automatically roll over into your bulk balance — so you never lose what you've paid for. Once you've used all available credits, you can purchase another pack or upgrade your subscription at any time.

Question 2

Can I switch plans?

Accepted Answer

Yes, upgrade or downgrade anytime via the billing portal. When upgrading, you'll receive the difference in credits immediately. When downgrading, the change takes effect at the start of your next billing cycle.

Question 3

Is there a free trial?

Accepted Answer

Every new account gets 50 free credits, no credit card required. That's enough to enrich 10 companies or match 50 records, giving you a real feel for the data quality.

Question 4

How does VAT work?

Accepted Answer

All prices shown on this page are exclusive of UK VAT. VAT at 20% will be added at checkout. If your business is VAT-registered outside the UK, reverse charge may apply.

Question 5

Can I cancel my subscription?

Accepted Answer

Cancel anytime. You keep access to your remaining credits until the end of your billing period. No long-term contracts, no cancellation fees.

Operation	What you get	Credits
Company Match	Match records against the Vista database	1
Company Enrich	Full company profile — address, employees, turnover, SIC	5
Contact Record	Named contact at a company	5
Contact + Email	Contact with verified email address	10
Company Screen	Charged per suppressed hit only — clean records are free	4^*

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